Public Transport and its Users : The Passenger
Public Transport and its Users : The Passenger
Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care by Hans-Liudger Dienel
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Author: Hans-Liudger Dienel
Number of Pages: 330 pages
Published Date: 20 Apr 2009
Publisher: Taylor & Francis Ltd
Publication Country: United Kingdom
Language: English
Format: Pdf
ISBN: 9780754674474
Download Link: Public Transport and its Users The Passenger's Perspective in Planning and Customer Care
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Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
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Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care by Hans-Liudger Dienel
Author: Hans-Liudger Dienel
Number of Pages: 330 pages
Published Date: 20 Apr 2009
Publisher: Taylor & Francis Ltd
Publication Country: United Kingdom
Language: English
Format: Pdf
ISBN: 9780754674474
Download Link: Public Transport and its Users The Passenger's Perspective in Planning and Customer Care
---------------------------------------------------------------
Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
Read online Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care Buy and read online Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care Download and read Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care ebook, pdf, djvu, epub, mobi, fb2, zip, rar, torrent Download to iPad/iPhone/iOS, B&N nook Public Transport and its Users : The Passenger's Perspective in Planning and Customer Care
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